Sears Hometown Store in Swanzey, NH Closed now

Reviews about Sears Hometown Store

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  January 29, 2020, by Sarah Cushing
  Updated, February 2017: I'm updating my review to reflect Sears' effort to solve my problem. In addition to writing this review I also sent an email to the Sears store to let them know about my experience. The manager, Mike, responded to my email very quickly. He wasn't aware of my experience before he received my email and he apologized profusely and didn't make any excuses. He said he would like to try to make things right. He offered me a gift card to make up for the money I lost in food. He sent the gift card promptly. I greatly appreciate Mike's attention to this matter and his efforts to correct the situation, I was very satisfied with his follow-up. Original review, November 2016: Recently bought a chest freezer from this store. Unfortunately, the freezer didn't function properly from the start (stayed about as cold as a refrigerator, if that) and I had to dispose of about $75 worth of food that had thawed. When I called the Sears store, I was referred to Sears corporate and given a 1-800 number. The "solutions" offered by the rep at the 1-800 number were to return the freezer within 30 days of purchase (we paid $89 for delivery because we can't fit a 16 cubic foot freezer in the back of a CR-V or Prius) or to have a technician come out to see if it can be repaired...unfortunately, they couldn't send a technician for 5 days (and told me to expect the technician to arrive between 8a - 5p...not very convenient!) which just so happened to be one day AFTER Thanksgiving. Given that we were so close to the holiday and that this was a brand new purchase, I asked for other solutions, with no luck. Ultimately, we recruited a relative with a pick-up truck to help us return the freezer for a refund, but I still lost money on this purchase, including the food I had to dispose and the $30 I tipped the delivery guys who initially delivered it. This store leads you to believe they are locally owned and operated, but they still rely on their corporate entity for delivery, returns, customer service, etc. From now on I will go to a local store such as Korvin or Cocoplums where I will be taken care of, even if I have to pay a little more up front.